Syncom Telecom UK is capable of providing post implementation technical support to service software and hardware problems associated with core and access network equipment. These services fall into two support areas.
A. Technical Expert resource pools (First Line Maintenance, FLM) capable of providing on-site customer support to trouble shoot, repair on-site and act as remote hands on Customer equipment, meeting Customer-required response times ranging from 4 hours to 24 hours.
B. Inventory and logistics capabilities to store, ship and retrieve spare parts necessary to repair and service all equipment identified within the agreement.